Terms & Conditions


RATES
- Rates are confidential and should never be disclosed to any third party.
- Rates are net non-commissionable.
- Rates include hotel accommodations, selected meal plans & services, sales & city tax.
- All rates apply to leisure market only.
- Hotel may reserve the right to charge rack rate for Non Leisure Guests in the case of a booking transpires purposes other than leisure. KBS absolves all responsibility for   any additional charges and penalty.
- In the case of Government increase in taxes or currency fluctuation, KBS reserves the right to change rates accordingly.
- All rates apply to Adult Guest rates. Children rates (under 12 years old) are also available where applicable. Majority of hotels allow for 2 Adults and 1 Child to share a room with or without extra bed.

ACCOMMODATION
- Hotel accommodation are based on Single room (one person allowed) Twin/Double room (two persons) and Triple room (Twin/Double room + extra Rollaway bed and 3 persons are allowed).
- Check –in time for hotel is 14:00 and check out time is 12:00 noon local time. Late check out is subject to the room availability by the hotel, but not later than 14:00 local time. Late check out after 18:00 local time will be automatically charged as one more night.
- Extension of stay at hotel depends on hotel room availability at time of request from passenger to KBS Office.
- Children below 12 years old sharing with two adults without an extra bed and no breakfast will be free of charge (maximum 1 child).
- Children below 12 years old sharing room with two adults requested for an extra bed will be charged as triple sharing rate.
- Children below 4 years old sharing room with two adults without an extra bed would be free of charge.

ACCESS CODE
- KBS Travel & Intertrade have the rights reserved to generate access codes to all http://www.kbsthailand.com systems.
- Access codes will be generated by the KBS Online Team once details have been provided.
- All access codes generated by the KBS Online Team are assigned to the contact name provided by our KBS Online Partner (Agent, Hotelier or Supplier), and as such will thereupon onwards become the responsibility of the KBS Online Partner itself.
- Any sharing, transferring and/or disclosing of access codes to any third parties are prohibited which includes all other KBS Online Partners.
- The KBS Online Partner is subject to liability for all actions and bookings that are logged-in using their Agent, Hotelier or Supplier account.
- The KBS Online Partner is responsible of notifying our KBS Online Team in the case of termination or resignation of an employee that has a registered access code with our KBS Online System.
- KBS reserves the right to alter access codes for security measures with prior notice sent to User Account owner.

CREDIT AGENT
- KBS Online Travel Agents assigned as Credit Agents are enabled through a separate agreement with the agreed credit limit when accessing the KBS Online Booking System to book and buy instantaneously.
- The Travel Agency to which the Credit Agent account is assigned to will solely be responsible for all reservations, payments and cancelation penalties generated by its enabled User Account(s).
- The Travel Agency will be temporarily suspended from KBS Online/Offline Booking facilities in the case that credit limit is exceeded or payment was not paid as of the stipulated deadline. KBS Online Team can be contacted to re-activate facilities and credit.

NON CREDIT AGENT
- KBS Online Travel Agents assigned Non Credit access codes will have access to all facilities except KBS Online Credit facilities.
- Travel Agency with Non Credit access will be able to book “Room on Request” once the Hotel has confirmed, for the reason that room availability is subject to time of request and provided that booking details are outside the cancellation period (according to prior agreed conditions between the Hotelier/Supplier and KBS).
- When a requested “Room on Request” booking has received confirmation from the Hotel, an automatic confirmation will be sent to the Agent with a “Due Date for Payment”.
- Invoices will be sent to the specified email address.

VOUCHER
- Vouchers should be issued at least 3 days prior to time of arrival and must state “booked and payable by KBS Travel & Intertrade”.
- Vouchers issued via KBS Booking Online system should be attached to the Travel Agency’s original Voucher.
- Hoteliers and Suppliers may refuse to accept booking if Voucher information is incomplete, illegible and/or inaccurate.
- Hoteliers and Suppliers may refuse to accept guests using Cancelled Voucher and in such cases, KBS absolves all responsibility of payment.
- Invoices will be sent to the specified email address.

PAYMENT
- KBS accepts payment via Cash, Bank Draft or Bank Transfer in USD currency or in THAI Baht
- In the event that payment is not received before 12:00 noon local time of payment due date, booking will be cancelled. Booking can be re-confirmed and finalized if proof of payment before 12:00 noon local time of payment due date is provided.
- SWIFT message copy and bank transfer detail must be faxed to (+66 2 731 9607) KBS before 12:00 noon local time of payment due date when using Bank Transfer.

OFFLINE BOOKING AND RESERVATION Booking/cancellation should be made fifteen days for FIT and thirty (30) days for Groups prior to arrival/departure of passenger.
For reservation, please contact rsvn@kbsthailand.com

CANCELLATION
- Any Agent booking after the cancelation deadline implies guarantee of payment. Hotelier and Supplier may reserve the right to charge a penalty if this booking is cancelled. Conditions apply.
- “Cancel Confirm” booking status refers to a hotel booking that has been successfully cancelled before the cancellation deadline.
- “Cancel Charge” booking status refers to a hotel booking that is cancelled after the cancellation deadline followed by an automated email sent to Agent.
- “Not Confirm” booking status will show in the event that room request is unable to be confirmed.

Cancellation charges are not levied by KBS Travel and Intertrade Co., Ltd., However, hotels, carriers, restaurants contractors, etc. do charge the cancellation fees depending on the circumstances. Therefore a charge may be made for late cancellation or no shows, based on the date of notification and the actual expenses incurred. There are no refunds for unused portions of any tour or unused services.

CLAIMS AND REFUNDS No claims or refunds will be considered unless submitted in writing and received by the tour operator within 14 days of date service provided. The KBS Online User (Agent, Hotelier or Supplier) is liable for all activities and bookings that are logged on the system under their access codes. In order to facilitate the investigation of claims it is advisable to bring the matter to the attention of the tour operator before departing.

LAW AND JURISDICTION KBS Travel & Intertrade Co., Ltd is an officially registered company within the Kingdom of Thailand and all contracts and related matters arising from it shall be exclusively subject to the laws and jurisdiction of The Kingdom of Thailand.

PACKAGE TOUR
- Hotel accommodation are based on Single room (one person allowed) Twin/Double room (two persons) and Triple room (Twin/Double room + extra Rollaway bed and 3 persons are allowed).
- Check –in time for hotel is 14:00 and check out time is 12:00 noon, late check out is subject to the room availability by the hotel, but not later than 2:00 P.M. Late check out after 6:00 PM local time will automatically charge as one more night.
- Extension of stay at hotel depends on hotel room availability at time of request from passenger to KBS Office.
- Children below 12 years old sharing with two adults without an extra bed will be charged 50% of adult rate.
- Children below 12 years old sharing room with two adults requested for an extra bed will be charged 75% of adult rate.
- Children below 4 years old sharing room with two adults without an extra bed would be free of charge.
- In case passenger did not take part in any of the program during their stay NO refund is applicable in any circumstances.

PACKAGE TOUR INCLUDING
- Accommodation with private facilities for two or more nights as stated.
- Assistance on Arrival date and Departure date.
- Roundtrip transfer Airport/Hotel/Airport
- Breakfast inside hotel or as specified by the agreed Program.
- Half day sightseeing City tour or other attractive KBS tours as per agreed Program.

PACKAGE TOUR NOT INCLUDING
- Air transportation
- Airport taxes, portage, excess baggage charges
- Any item not specified as being included.
- Personal tips

MISCELANEOUS PROVISIONS: AGENT as independent Contractor – The parties hereby acknowledge and agree that KBS authorized Agent acts as independent contractor with regards to the services offered, and KBS shall not be responsible nor liable for any and all claims, suits, actions, proceedings, damages, losses, injuries, accidents, deaths or delays arising out of or in connection with or related to the acts of omission, misconduct or negligence of AGENT, its directors, officers, employees, subagents or of any other person, and other services related thereto.
 
KBS TRAVEL AND INTERTRADE CO., LTD. (Main Office, Bangkok)ADDRESS (Registered):
1895 Serithai Road, Klongkhum, Bungkhum, Bangkok 10240, Thailand
TELEPHONE: (662) 7319605-6; FAX: (662) 7319607
Emergency Call: (66) 081 5642191; (66) 089 9228418

PAYMENT DETAILS Payment must be made in advance to our Bank account or upon arrival unless credit facility exists.

KBS BANK ACCOUNT:

THAILAND:  
Account Number : 192-4-26953-1 (Savings)
Account Name : KBS Travel and Intertrade Co., Ltd.
Bank Name : Bangkok Bank Public Company Limited
Branch : Suan Siam Branch
Address : 99/1 Seri Thai Road, Kannayao, Kannayao, Bangkok 10230
SWIFT CODE: BKKBTHBK

 

BANK DETAILS :  
Account no. : 0324-0164-22 (Savings)
Account Name : KOSOL BOONMA
Bank Name : Bank of Philippine Islands (Dollar Savings Account)
Branch : Legaspi Columns Branch, Arnaiz Avenue corner Amorsolo Street Legaspi Village Makati
SWIFT CODE: BOPIPHMM

 

The above details is given to Travel Agents by KBS Travel and Intertrade Co., Ltd. Thailand and both signed and accept the terms and conditions presented in the confidential Tariff, authorized person only.

CONFORME: KBS TRAVEL AND INTERTRADE CO., LTD.
Travel Agents Mr. Kosol Boonma
Authorized Signatory Managing Director